To ensure availability and personalized service, appointments must be booked in advance through our online booking system or by contacting us directly.

Your appointment is confirmed once you receive a confirmation email from us. Please review the details and notify us promptly of any discrepancies.

We understand that plans can change. Please notify us at least 48 hours in advance if you need to reschedule or cancel your appointment. Late cancellations will be subject to a loss of deposit.

Medical Emergency- We understand true medical emergencies can happen. However, it is often misused to keep things fair and consistent; proof is required. If an appointment must be cancelled due to a medical emergency, we require official proof doctor's note, ER or urgent care documentation. Once valid documentation is provided, your deposit may be transferred one time to a new appointment date. No documentation= forfeited deposit. Without proof of a true emergency, the standard cancellation policy applies, and your deposit will be forfeited. This ensures fairness to our business, our staff, and our other clients.

We would look into free cancellation in case of any medical emergency, but for that purpose, one needs to provide authentic proof, followed by hospital evidence.

Late Policy-We respect our clients' time and kindly ask that you respect ours. We allow a courtesy 10-minute grace period for most services over 30 minutes long. Please understand that due to your tardiness, your service may be cut short to accommodate our next client. Late arrivals more than 10 minutes late but within 15 minutes will continue the service. However, a 20% gratuity will automatically be added to your final invoice. This gratuity acknowledges the additional stress placed on your provider, who must now complete your service in a shortened time frame while still providing quality care. Arrivals more than 15 minutes late will result in the cancellation of your appointment, and a new deposit will be required to book a new appointment. Deposits or booking fees are non-transferable.

Failure to show up for a scheduled appointment without prior notice will result in a forfeiture of your deposit or booking fee.

Some services may require an initial consultation. Please inquire about consultation fees and policies when booking your appointment.

Half of the Payment is due at the time of booking. We accept cash, credit/debit cards, and other forms of electronic payment.

All of the payments made are non-refundable.

All deposits/booking fees are non-refundable and subject to a 30-day credit. You must reach out to us before 30 days to rebook your appointment, or your deposit will be forfeited.

Sweet Glow does not hold deposits or booking fees past 30 days.

By booking with us, you accept our terms of service.